Deleting your Mnemose account
Last updated 22 August 2026
To delete your Mnemose account and the data associated with it, email us from the address on your account:
Put "Delete my Mnemose account" in the subject. We will confirm when it is done, normally within 7 days and at most within 30.
You do not need the app installed to make this request, and there is nothing to pay or justify. We may reply once to confirm the request genuinely came from you, and that is the only thing we will ask.
What gets deleted
| Removed permanently |
|---|
| Your account and Google sign-in details — identifier, email address, name, profile picture |
| Your Google Drive authorisation, so the app can no longer reach your Drive at all |
| Your connections, your circles, and every album you had shared with others |
| Your own albums' records in our database, and the photograph records inside them |
| Your sign-in sessions and any invitation codes you created |
What is not deleted, and why
Two things survive, and we would rather explain them here than surprise you afterwards.
Your photographs in your own Google Drive stay where they are. They are yours, in your account, and they were never ours to remove. Deleting your Mnemose account cuts our access to them — it does not touch the files. If you want them gone, delete them in Google Drive, or delete the app's folder there entirely. That is deliberate: the whole point of Mnemose is that the originals belong to you and outlive us.
Photographs and comments you contributed to other people's albums remain in those albums, with your name removed. When you upload into somebody else's album, the file is stored in their Google Drive and becomes part of a shared collection they own. Deleting your account removes your name from it, but destroying the contents of someone else's family album is not something your account deletion should be able to do. If you want a particular photograph or comment removed as well, say so in your email and we will remove it before deleting the account.
If you only want us to stop
You do not have to delete your account to cut off access. You can withdraw Mnemose's Google Drive permission at any time from your Google account's third-party access page. Photographs stop being served immediately and your files stay untouched. Your account and albums remain, so you can reconnect later if you change your mind.
Related
What we collect and why is set out in our privacy policy.